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Information for refugees from Ukraine

Note: The files published on this page are not barrier-free. Further information and contact for assistance are published in the accessibility statement on this website.

Note: The files published on this page are not barrier-free. Further information and contact for assistance are published in the accessibility statement on this website.


The Russian Federation's war of aggression against Ukraine leads to a large number of refugees. The Ministry of the Interior has received numerous questions about the entry modalities of refugees in the European Union, the Federal Republic of Germany and the contact points in the state of Brandenburg. We provide answers to the most pressing questions.

The Russian Federation's war of aggression against Ukraine leads to a large number of refugees. The Ministry of the Interior has received numerous questions about the entry modalities of refugees in the European Union, the Federal Republic of Germany and the contact points in the state of Brandenburg. We provide answers to the most pressing questions.

Ansicht eines Beitragsbilds Einreise aus Ukraine
© flowertiare - stock.adobe.com
Ansicht eines Beitragsbilds Einreise aus Ukraine
© flowertiare - stock.adobe.com

Do you need information and assistance, accommodation or medical care? Germany4Ukraine.de wants to be your first digital contact point for a good start in Germany. This website will be gradually expanded.

Do you need information and assistance, accommodation or medical care? Germany4Ukraine.de wants to be your first digital contact point for a good start in Germany. This website will be gradually expanded.


Entering Germany from Ukraine: Frequently Asked Questions and Answers

  • Where can I find up-to-date and multilingual information on entry procedures for refugees from Ukraine?

    Current multilingual information on the entry modalities for refugees from Ukraine can be found on the website of the Federal Ministry of the Interior and Community.

    Current multilingual information on the entry modalities for refugees from Ukraine can be found on the website of the Federal Ministry of the Interior and Community.

  • I am a refugee from Ukraine. Can I travel to Germany free of charge with Deutsche Bahn?

    Yes. A ticket is not required for entry until further notice; the Ukrainian passport or a corresponding Ukrainian identity document is sufficient. For further long-distance travel, a free "helpukraine" ticket can be issued in the DB travel center (at train stations). Ukrainians do not need a ticket to travel in German local transport. Deutsche Bahn has compiled information (in Ukrainian, Russian, English, German): https://www.bahn.de/info/helpukraine. Local public transport (buses, S-Bahn) can also be used free of charge in many cities. See e.g.: https://www.vbb.de/presse/freifahrt-im-vbb-fuer-gefluechtete-aus-der-ukraine/.

    You can find more detailed, multilingual information on entering the country by train here: https://zugportal.de/collection-type/collection/4wTb0baXrhZTCLqrKVfZca

    Yes. A ticket is not required for entry until further notice; the Ukrainian passport or a corresponding Ukrainian identity document is sufficient. For further long-distance travel, a free "helpukraine" ticket can be issued in the DB travel center (at train stations). Ukrainians do not need a ticket to travel in German local transport. Deutsche Bahn has compiled information (in Ukrainian, Russian, English, German): https://www.bahn.de/info/helpukraine. Local public transport (buses, S-Bahn) can also be used free of charge in many cities. See e.g.: https://www.vbb.de/presse/freifahrt-im-vbb-fuer-gefluechtete-aus-der-ukraine/.

    You can find more detailed, multilingual information on entering the country by train here: https://zugportal.de/collection-type/collection/4wTb0baXrhZTCLqrKVfZca

  • I escaped from the Ukrainian war zone. Who can I ask for help?

    People who have left the Ukraine because of the war and need help after arriving in the federal state of Brandenburg, please contact either the

    • central foreign nationals authority (ZABH) in Eisenhüttenstadt, Poststraße 72, 15890 Eisenhüttenstadt, or the
    • local immigration authorities in the districts and urban districts.

    People who have left the Ukraine because of the war and need help after arriving in the federal state of Brandenburg, please contact either the

    • central foreign nationals authority (ZABH) in Eisenhüttenstadt, Poststraße 72, 15890 Eisenhüttenstadt, or the
    • local immigration authorities in the districts and urban districts.
  • I escaped from the Ukrainian war zone. I am now in the state of Brandenburg. How do I act now?

    Where can I register myself?

    According to a decision by the EU interior ministers, displaced persons from Ukraine receive a residence permit for temporary protection.

    Please contact the immigration authorities responsible for your place of residence. A list with the contact details of the immigration authorities can be found here (below). You can also find out which immigration authority is responsible for you by entering your place of residence in the search field on the website of the Federal Office for Migration and Refugees.

    Do I have to apply for asylum?

    If you entered the country with a biometric passport or a Schengen visa, you can legally stay in Germany for an initial period of 90 days. When this period has expired, you can apply for a residence permit for a further 90 days at the immigration office responsible for you (list below). You do not have to submit an application for asylum.

    What does the residence permit for temporary protection mean?

    Ukrainian nationals can obtain a residence permit for temporary protection (according to Section 24 of the Residence Act). This is initially valid for one year and can be extended to up to three years. With the granting of the residence permit, the immigration authorities can also allow you to take up employment. With the residence permit for temporary protection (§24 Residence Act), you are entitled to receive benefits under the Asylum Seekers Benefits Act if you cannot secure your livelihood with your own means. You can get more information from the district or city in which you are staying.

    Where can I register myself?

    According to a decision by the EU interior ministers, displaced persons from Ukraine receive a residence permit for temporary protection.

    Please contact the immigration authorities responsible for your place of residence. A list with the contact details of the immigration authorities can be found here (below). You can also find out which immigration authority is responsible for you by entering your place of residence in the search field on the website of the Federal Office for Migration and Refugees.

    Do I have to apply for asylum?

    If you entered the country with a biometric passport or a Schengen visa, you can legally stay in Germany for an initial period of 90 days. When this period has expired, you can apply for a residence permit for a further 90 days at the immigration office responsible for you (list below). You do not have to submit an application for asylum.

    What does the residence permit for temporary protection mean?

    Ukrainian nationals can obtain a residence permit for temporary protection (according to Section 24 of the Residence Act). This is initially valid for one year and can be extended to up to three years. With the granting of the residence permit, the immigration authorities can also allow you to take up employment. With the residence permit for temporary protection (§24 Residence Act), you are entitled to receive benefits under the Asylum Seekers Benefits Act if you cannot secure your livelihood with your own means. You can get more information from the district or city in which you are staying.

  • I escaped from the Ukraine and arrived in a city / municipality / district in the state of Brandenburg. What should I do next?

    Please register with the local immigration office responsible for your place of residence (see list below). You will be registered there and can apply for a residence permit for temporary protection (according to Section 24 of the Residence Act), which means that you can also take advantage of support services. With the granting of the residence permit, the immigration authorities can also allow you to take up employment.

    Please register with the local immigration office responsible for your place of residence (see list below). You will be registered there and can apply for a residence permit for temporary protection (according to Section 24 of the Residence Act), which means that you can also take advantage of support services. With the granting of the residence permit, the immigration authorities can also allow you to take up employment.

  • I have now arrived at the Central Immigration Office (ZABH) in Eisenhüttenstadt. What's next?

    You will be registered there and can apply for a residence permit for temporary protection (according to Section 24 of the Residence Act), which means that you can also take advantage of support services. With the granting of the residence permit, the immigration authorities can also allow you to take up employment. From there you will be forwarded to a municipality for admission. If you wish to be admitted to a location other than a municipality or city in Brandenburg, you will also be forwarded from there.

    You will be registered there and can apply for a residence permit for temporary protection (according to Section 24 of the Residence Act), which means that you can also take advantage of support services. With the granting of the residence permit, the immigration authorities can also allow you to take up employment. From there you will be forwarded to a municipality for admission. If you wish to be admitted to a location other than a municipality or city in Brandenburg, you will also be forwarded from there.

  • I entered Brandenburg by train. What do I have to do now?

    Refugees from the Ukraine who arrive by train, e.g. in Frankfurt/Oder or Cottbus, are first asked about their documents by the federal police.

    1. I have my documents with me. What should I do now?

    a) I have friends and relatives in Brandenburg

    You will be redirected to the appropriate address. Please register there at the local immigration office.

    b) I have relatives or friends in other federal states or other EU countries

    You will be taken in the right direction by bus or by train. Please contact the local immigration office responsible for your place of residence or, if your place of residence is in another EU country, the relevant police force.

    c) I have neither friends nor relatives and also no specific goal

    You will be taken to Eisenhüttenstadt by bus on a voluntary basis. There you will be registered. Then you can stay or you will be forwarded directly to the appropriate federal state or municipality.

    2. I have no documents with me. What should I do?

    The federal police will first clarify your identity. You will then be taken to Eisenhüttenstadt, where you will be registered and accommodated.

    Refugees from the Ukraine who arrive by train, e.g. in Frankfurt/Oder or Cottbus, are first asked about their documents by the federal police.

    1. I have my documents with me. What should I do now?

    a) I have friends and relatives in Brandenburg

    You will be redirected to the appropriate address. Please register there at the local immigration office.

    b) I have relatives or friends in other federal states or other EU countries

    You will be taken in the right direction by bus or by train. Please contact the local immigration office responsible for your place of residence or, if your place of residence is in another EU country, the relevant police force.

    c) I have neither friends nor relatives and also no specific goal

    You will be taken to Eisenhüttenstadt by bus on a voluntary basis. There you will be registered. Then you can stay or you will be forwarded directly to the appropriate federal state or municipality.

    2. I have no documents with me. What should I do?

    The federal police will first clarify your identity. You will then be taken to Eisenhüttenstadt, where you will be registered and accommodated.

  • I was born in Ukraine but already live in the state of Brandenburg. Can I host family members who are still in Ukraine?

    If your family members have a biometric passport, they can enter the Schengen area (e.g. Poland, Slovakia, Hungary) without a visa for a stay of up to 90 days and move around freely. This also includes a trip to Germany.

    Ukrainian nationals who do not have a biometric passport generally require a so-called Schengen visa to enter the country for visit purposes. Due to the current situation, such a visa can exceptionally also be applied for at the German diplomatic missions in the neighboring countries of Ukraine. You can find more information on this on the website of the Federal Foreign Office, also in Ukrainian.

    Family members who enter Germany without a visa can live with you privately. The same applies to family members planning to enter the country on a Schengen visa. We ask that the people staying with you register with the immigration authorities responsible for your place of residence (list below).

    If your family members have a biometric passport, they can enter the Schengen area (e.g. Poland, Slovakia, Hungary) without a visa for a stay of up to 90 days and move around freely. This also includes a trip to Germany.

    Ukrainian nationals who do not have a biometric passport generally require a so-called Schengen visa to enter the country for visit purposes. Due to the current situation, such a visa can exceptionally also be applied for at the German diplomatic missions in the neighboring countries of Ukraine. You can find more information on this on the website of the Federal Foreign Office, also in Ukrainian.

    Family members who enter Germany without a visa can live with you privately. The same applies to family members planning to enter the country on a Schengen visa. We ask that the people staying with you register with the immigration authorities responsible for your place of residence (list below).

  • As a Ukrainian citizen, I was already in Brandenburg before the start of the war. My visa or my visa-free period of stay ends. Can I extend my right of residence?

    When your visa expires or the 90-day visa-free period of stay expires, you can apply for a residence permit for up to 90 more days at the immigration office responsible for you.

    The EU interior ministers have decided that Ukrainian nationals can receive a residence permit for temporary protection (according to Section 24 of the Residence Act). This is initially valid for one year and can be extended to up to three years.

    This means that after entering Germany, you must first report to the immigration office responsible for your place of residence (see list below). There you can apply for a residence permit for temporary protection (according to Section 24 of the Residence Act) and thus also make use of support services. You can register with the local immigration authorities.

    When your visa expires or the 90-day visa-free period of stay expires, you can apply for a residence permit for up to 90 more days at the immigration office responsible for you.

    The EU interior ministers have decided that Ukrainian nationals can receive a residence permit for temporary protection (according to Section 24 of the Residence Act). This is initially valid for one year and can be extended to up to three years.

    This means that after entering Germany, you must first report to the immigration office responsible for your place of residence (see list below). There you can apply for a residence permit for temporary protection (according to Section 24 of the Residence Act) and thus also make use of support services. You can register with the local immigration authorities.

  • I have free rooms in my apartment/house that I want to offer to Ukrainian refugees. Where can I register my offer?

    The Ministry of Integration (MSGIV) has now set up an e-mail address for private accommodation offers:
    wohnungsangebote.ukraine@msgiv.brandenburg.de.
    From there, the offers are forwarded to the responsible authorities. An overview of the possibilities to help can be found on the website of the state government at https://landesregierung-brandenburg.de/.

    The Ministry of Integration (MSGIV) has now set up an e-mail address for private accommodation offers:
    wohnungsangebote.ukraine@msgiv.brandenburg.de.
    From there, the offers are forwarded to the responsible authorities. An overview of the possibilities to help can be found on the website of the state government at https://landesregierung-brandenburg.de/.

  • I am a Ukrainian citizen and have received a deportation notice to Ukraine. Do I now have to fear that I will be deported?

    Deportations in Ukraine are currently not being carried out: https://www.asyl.net/schutzsuchende-ukraine. In addition, it is advisable to contact an advice center. A residence permit may be issued in accordance with Section 24 of the Residence Act (cf. 1.10) if the requirements are met. You can find a list of advice centers here: https://www.proasyl.de/beratungsstellen-vor-ort/.

    Deportations in Ukraine are currently not being carried out: https://www.asyl.net/schutzsuchende-ukraine. In addition, it is advisable to contact an advice center. A residence permit may be issued in accordance with Section 24 of the Residence Act (cf. 1.10) if the requirements are met. You can find a list of advice centers here: https://www.proasyl.de/beratungsstellen-vor-ort/.

Local immigration authorities

The table below provides an overview of local immigration authorities in Brandenburg:

The table below provides an overview of local immigration authorities in Brandenburg:

Das Bild zeigt das Wappen der Stadt Cottbus
Das Bild zeigt das Wappen der Stadt Brandenburg an der Havel
Bild des Wappens vom Landkreis Elbe-Elster
Bild des Wappens des Landkreises HVL
Bild des Wappens des Landkreises Oberhavel
Bild des Wappens des Landkreises Oder-Spree
Bild des Wappens der Landeshauptstadt Potsdam
Bild des Wappens des Landkreises PR
Bild des Wappens des Landkreises TF
Bild des Wappens der Stadt Schwedt_Oder
Das Bild zeigt das Wappen des Landkreises Barnim
Das Bild zeigt das Wappen des Landkreises Dahme-Spreewald
Bild des Wappens der Stadt Frankfurt/Oder
Bild des Wappens des Landkreises MOL
Bild des Wappens des Landkreises OSL
Bild des Wappens des Landkreises OPR
Bild des Wappens des Landkreises PM
Bild des Wappens des Landkreises SPN
Bild des Wappens des Landkreises UM

Ausländerbehörden | immigration authorities | імміграційні органи